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Privacy policy

Privacy Policy 

Last Updated: 18 November 2024

At Vaso, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the New Zealand Privacy Act 2020 and other applicable privacy laws.

Information We Collect

We collect personal information that you provide directly to us when you:

  • Create an account
  • Place an order
  • Contact our customer service team
  • Subscribe to our newsletter
  • Participate in surveys or promotions

The types of personal information we may collect include:

  • Name
  • Contact information (email address, phone number, mailing address)
  • Payment information (credit card details, billing address)
  • Order history
  • Communication preferences

How We Use Your Information

We use your personal information for the following purposes:

  • Process and fulfil your orders
  • Communicate with you about your order or account
  • Provide customer support
  • Send you marketing communications (if you've opted in)
  • Improve our products and services
  • Comply with legal obligations

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

  • Service providers who assist us in operating our business (e.g., payment processors, shipping companies)
  • Law enforcement or government agencies when required by law
  • Third parties in the event of a business transfer or merger

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access your personal information
  • Request correction of your personal information
  • Request deletion of your personal information
  • Withdraw consent for direct marketing

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site traffic. You can manage your cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

Data Breaches

In the event of a privacy breach that is likely to cause serious harm, we will notify affected individuals and the Privacy Commissioner as required by law.

International Data Transfers

If we transfer your personal information outside of New Zealand, we will ensure that the recipient is subject to privacy standards that provide comparable safeguards to those in the Privacy Act 2020.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer at:

  • Email: [Your Privacy Officer's Email]
  • Phone: [Your Privacy Officer's Phone Number]
  • Address: [Your Business Address]

Complaints

If you believe that we have breached your privacy rights, please contact us first to resolve the issue. If you are not satisfied with our response, you can file a complaint with the Office of the Privacy Commissioner (privacy.org.nz).

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.

This privacy policy demonstrates compliance with New Zealand's privacy legislation by addressing key requirements of the Privacy Act 2020, including transparency about data collection and use, individual rights, data breach notification, and international data transfers. It also provides clear information on how individuals can exercise their privacy rights and file complaints if necessary.

Contact Information

For any privacy questions or concerns, please contact us on: